Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of coolgia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***i –
Cool suit, thank you very much 🙂 and quickly came
M***n –
Ears more yellow than white, very broad, and for Dlugi slider wszyty. Fast orzesylka, material cool to the touch
H***r –
Looks true to size, bought alot bigger than needed. Material thin but pretty. Very cute.
S***R –
lindo
S***a –
Super
L***a –
Very nice, I arrive earlier than expected, excellent quality fabric and design
V***y –
Really really cute. Easy to zip up, but a little on the small side. I’ve quite a petite baby though so I’m glad I ordered the smallest size!
N***i –
Nice 🙂
P***k –
Cool is. aczkolwiek napewno not for winter cover, dosc thin. But worthy of command, without zapachow ugly. Only minus this zipper not wszyty for Konca nagawki. And MoJ Synek has 6 months (69 cm, 8.5 kg) bralam kind for 12 m and fits idealnke for now.
C***o –
Very cute onesie. Quality is nice, but fabric is light and not suitable for winter. Furtunately it’s a present for a autumn baby. Delivery within 2 weeks!
C***c –
Adorable and just like the photos!
N***r –
Love it! This is size 12 months, the baby is 8 months and usually fits size 68/74. So the sizes are small.
J***s –
Super cute packet of, I go there definitely another one order. Soon received.
A***d –
Looks exactly as in the pictures, it’s thinner then I thought but I can’t wait to try it on my daughter 🙂
E***z –
It’s bigger than it puts in the D is Crypt, otherwise it’s super nice
N***l –
I get my order in just time. Thank you very much☺️
Y***a –
I recommend the store always pending.
A***o –
whery nice rabit suit!!! i will use him, for christmas 😉
S***e –
Arrived so fast! Very good quality!
S***t –
thin but nice
M***s –
Very good material very soft and i arrive before amazing time
S***l –
Fast delivery and the packet was so as on the pictures! Suitable for autumn/spring.
Z***a –
Highly recommend, really good quality jumpsuit
A***a –
Thin, but cool. Malomerka 9 m for 5 months baby.
T***t –
Very very cute!
D***e –
Shipping 3 weeks, track tracking. The product corresponds to the description. Size 12 m corresponds to 80 cm. Romper knitted, not warm. Quality is good, the seams are even.
U***t –
Looks just like the picture and fit perfectly
F***a –
I liked it very much just that i asked for it for 9 months and i get 18 i’ll have to wait a lot to put it on, the very good fabric.
U***j –
Not a bad combezik. Soft, it seems cotton, pleasant to the touch. Very fast delivery 8 days. Took for 9 months, but in fact now the child is 5,5 months old and he is already just her, a little legs and handles are too long, but 9 month old child he will definitely be small. It is better to take a bigger size. And not bad, but could be a little thicker than that