We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of coolgia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.87 out of 5 based on 15 customer ratings
15 reviews
100% of buyers enjoyed this product!
5 stars
( 13 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Customer –
all good，with this price you can’t find another where
Rated 5 out of 5
S***o –
Brighter than I expected, sensor works perfectly and zoom is also working nicely. Have to see how the batteries perform in the winter but so far they seem to be alright. One of the smaller lamps was loose and the tightener was broken in shipping most likely, but was easy to fix with some superglue.
Rated 4 out of 5
J***a –
A well presented product the quality good passable
Rated 5 out of 5
R***s –
Antra pirkau, Labai patogus, truputį modifikuotas. Galėtų būti Dar USB. Rekomenduoju.
Rated 5 out of 5
A***v –
I’m still very happy with this brand, I’m getting more surprised. I ‘ve already ordered 3 lanterns like that on your page, the first one I had was plastic, and the heat of the lens melted, he hizieron for the next model the central aluminum lens. For the third flashlight I buy I notice that the focus lens is quite larger, and better quality the magnifying glass. Very happy also with shipping, it takes only 3 days, as expected.
Rated 5 out of 5
M***o –
It has a very powerful light, worth it
Rated 5 out of 5
R***K –
Beautiful as I wanted. A power at night, very nice material.
Rated 4 out of 5
J***R –
Very fast delivery, now let us hope that the product will fulfil its task
Rated 5 out of 5
A***e –
Well packed. It is As described. Although the sensor function thought it was for all the functions it has of light models. And it’s only in one position (the third in botoi mode). It turns on and off, but doesn’t change the light-on position.
Rated 5 out of 5
J***a –
Perfect everything, well packed and fast
Rated 5 out of 5
R***s –
good
Rated 5 out of 5
N***a –
Agon
Rated 5 out of 5
A***M –
Head flashlight, heavy, but effective, works excellent, illuminates a lot. All the extras plus rechargeable batteries I’m delighted, everything for less than 20 €. I ‘d already bought one just like it before but I lost it.
Rated 5 out of 5
Customer –
It came very quickly, in 4 days, the goods exactly correspond, thanks to the store
Rated 5 out of 5
A***r –
All very fast, ,,,,,,,, advisable purchase around here
Customer –
all good，with this price you can’t find another where
S***o –
Brighter than I expected, sensor works perfectly and zoom is also working nicely. Have to see how the batteries perform in the winter but so far they seem to be alright. One of the smaller lamps was loose and the tightener was broken in shipping most likely, but was easy to fix with some superglue.
J***a –
A well presented product the quality good passable
R***s –
Antra pirkau, Labai patogus, truputį modifikuotas. Galėtų būti Dar USB. Rekomenduoju.
A***v –
I’m still very happy with this brand, I’m getting more surprised. I ‘ve already ordered 3 lanterns like that on your page, the first one I had was plastic, and the heat of the lens melted, he hizieron for the next model the central aluminum lens. For the third flashlight I buy I notice that the focus lens is quite larger, and better quality the magnifying glass. Very happy also with shipping, it takes only 3 days, as expected.
M***o –
It has a very powerful light, worth it
R***K –
Beautiful as I wanted. A power at night, very nice material.
J***R –
Very fast delivery, now let us hope that the product will fulfil its task
A***e –
Well packed. It is As described. Although the sensor function thought it was for all the functions it has of light models. And it’s only in one position (the third in botoi mode). It turns on and off, but doesn’t change the light-on position.
J***a –
Perfect everything, well packed and fast
R***s –
good
N***a –
Agon
A***M –
Head flashlight, heavy, but effective, works excellent, illuminates a lot. All the extras plus rechargeable batteries I’m delighted, everything for less than 20 €. I ‘d already bought one just like it before but I lost it.
Customer –
It came very quickly, in 4 days, the goods exactly correspond, thanks to the store
A***r –
All very fast, ,,,,,,,, advisable purchase around here